1. Patient Confidentiality & Medical Records
At Turtle Maarks Hearing Health, safeguarding your personal and audiological health information is our highest priority. All clinical audiograms, tympanometry test results, speech discrimination scores, and hearing instrument calibration profiles are securely encrypted and archived in strict compliance with medical confidentiality standards.
2. Information We Collect
When you book an appointment, schedule a doorstep hearing consultation, or purchase hearing health accessories through our website, we may collect:
- Full name, contact telephone number, and email address.
- Residential address for senior citizen doorstep consultations across Delhi NCR.
- Relevant medical history and pure-tone audiometric evaluations provided during diagnostic testing.
- Billing information and transaction details (processed securely via SSL-encrypted payment gateways).
3. Use of Information
Your information is used strictly to:
- Perform individualized hearing instrument prescription programming and real-ear measurements (REM).
- Register official manufacturer warranties with authorized brand partners (Phonak, Widex, Signia, Oticon, ReSound, Starkey).
- Send appointment reminders, follow-up calibration notifications, and clinic service alerts via SMS and WhatsApp.
- Facilitate doorstep equipment delivery and certified home visit dispatch.
4. No-Third-Party Sharing Guarantee
We do not sell, rent, trade, or distribute your personal or medical data to third-party telemarketers or marketing agencies. Your diagnostic records are accessible only to our RCI-certified clinical audiologists and treating specialists.
5. Data Security
Our website utilizes industry-standard 256-bit Secure Socket Layer (SSL) encryption for all online data submissions and transaction processing. Clinical records stored at our Gaur City diagnostic center are protected with multi-factor authentication and restricted access controls.
6. Contact Us
For inquiries regarding your personal data or to request an update to your medical records, contact our Data Privacy Officer at care@turtlemaarks.com or call our clinic helpline.