1. Official Brand Manufacturer Warranty
Every digital hearing instrument purchased from Turtle Maarks is 100% genuine, brand-authorized, and accompanied by an official manufacturer warranty card carrying a verified serial number. Warranty durations range from 1 to 4 years depending on the brand and model tier:
- Premium & Flagship Models: Up to 4 Years Comprehensive Manufacturer Warranty.
- Advanced & Standard Models: 2 to 3 Years Manufacturer Warranty.
- Essential & Entry Models: 1 to 2 Years Manufacturer Warranty.
2. What Is Covered
The manufacturer warranty covers internal electronic malfunctions, DSP amplifier defects, internal speaker/receiver failure, directional microphone faults, and wireless Bluetooth module defects arising from normal daily operation.
3. Lifetime Free Clinical Support at Turtle Maarks
Beyond the manufacturer warranty, every instrument purchased through Turtle Maarks includes complimentary lifetime clinical care:
- Unlimited Recalibrations: Periodic acoustic adjustments as your hearing thresholds change over time.
- Deep Ultrasonic Dehumidification: Regular professional moisture removal and vacuum cleaning at our clinic.
- Annual Audiological Review: Free annual Pure Tone Audiometry checkup to track auditory acuity.
- Firmware & Software Updates: Free updates to the latest digital processing software.
4. Exclusions
Warranty coverage does not apply to damage resulting from physical crushing, liquid immersion exceeding IP68 specifications, unauthorized third-party tampering, pet damage, or natural battery degradation over extended use.